TERMS AND CONDITIONS
ATTENDANCE
It is strongly encouraged that attendees be onsite at least 5 minutes before the listed start time for the class. CPR training begins the moment the instructor begins his/her lesson. Students are expected to arrive on time and be present for the entire class to receive a certification. Students arriving to class more than 15 minutes late for a class may be denied entry altogether. The student can choose to reschedule the class. A $20 rescheduling fee will apply. We will do everything possible to get the student into the next available class. Please note that if a student chooses not to reschedule their class, then their registration fee will be forfeited altogether, meaning the student will not receive a refund.
CANCELLATION
If you have registered and paid for a training class with Live and Learn CPR, we reserve a seat for you. This guarantees that you have a reserved seat in the class and that you will receive your certification card once you complete the course.. Cancellations requested more than 48 hours prior to a scheduled class may receive a refund, less a $5.00 administrative fee. Please note we will not issue refunds for cancellations within 48 hours of the scheduled class. In this case, you forfeit your payment.
RESCHEDULING
If you registered and paid for a class, but can’t make that particular date or time, we are happy to reschedule your class for you, at no charge, if you let us know at least 48 hours prior to class. You have 30 days from the initial class date to attend the rescheduled class. If you reschedule your class 24 to 48 hours prior to class you may be charged a $20 rescheduling fee. Rescheduling is unavailable with less than 12 hours notice and you will forfeit your registration payment. You are able to reschedule your class up to 3 times. After the third time you forfeit your registration fee.
NO-SHOW
If a registered student does not show up to their scheduled class and has not rescheduled, they are considered a no-show and forfeit the complete paid registration fee.
RETAKE
If a student participating in one of our open enrollment classes fails any portion of the class (skills check or written exam), the student will be allowed to retake the class at half price. Please note, you may retake a class only once at half price. If a student fails a portion of the course a second time, they can retake the class again at 100% of the class cost.
EMERGENCY CANCELLATION
Live and Learn CPR reserves the right to cancel classes at any time, due to unforeseen events, such as an emergency that’s due to severe weather, instructor illness/injury, family emergencies etc… In those unlikely events, we will make every attempt to contact you. Participants in these courses will receive priority enrollment in the next available class, and be given the option to reschedule or receive a full refund. Live and Learn CPR never cancels a class due to low enrollment.